FAQ
Do you sell brand and generic medicines?
Yes, our catalogue includes both brand and generic medicines where available. Generic medicines contain the same active ingredients as their brand-name equivalents and are usually sold under the chemical name.
Why are generic medicines usually less expensive?
Generic manufacturers do not carry the same research, development, and advertising costs as the original brand manufacturer. This allows customers to access equivalent active ingredients at a lower price.
How do I place an order?
Select the product you want, choose the required package, add it to cart, and continue to checkout. Fill in the required order information carefully before submitting the transaction.
How long does delivery take?
Delivery times depend on the destination and shipping method. Trackable courier delivery is usually faster and includes a tracking number. Standard airmail may take longer and may not include tracking.
Can I track my order?
If your shipping method includes tracking, the tracking number will be provided after dispatch. You can also use the Order status page or contact support for help.
How are orders packaged?
Orders are sent in discreet packaging without information about the contents on the outside of the parcel.
What happens if my order is damaged or incomplete?
Contact support as soon as possible. We will review the issue and, where appropriate, arrange a replacement shipment or another suitable solution.
Can I cancel an order?
You can request cancellation within 24 hours of ordering or before the order has been dispatched. Contact support by form, phone, or live chat.
Do you require a prescription?
Some medicines may require consultation or a prescription depending on the product and destination. We recommend consulting your doctor before using any medicine.
How can I contact customer support?
You can contact support through the Contact Us page, live chat, or phone. Our team is available to help with product, order, delivery, and payment questions.